Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

• Greet customers and determine what each customer wants or needs
• Recommend merchandise based on customers’ wants and needs
• Explain the use and benefit of merchandise to customers
• Answer customers’ questions
• Show how merchandise works, if applicable
• Add up customers’ total purchases and accept payment
• Know about current sales and promotions, policies about payments and exchanges, and security practices